Back in the 1990s when the internet was young and naive, something called “e-mail” began to creep into our collective consciousness. I am usually not one to jump on a technological bandwagon immediately, choosing rather to observe its acceptance by others to gauge the likelihood of its staying power. For example, only recently have I been convinced of radio’s permanence.
That being said, I wasn’t the first to join the world of e-mail, but when I finally did almost fourteen years ago or so, I chose to set up my tent with the likes of Hotmail. For these many years, it has been a blissful existence where they have granted me access to instantly send a note to friends, family and business associates whenever I wanted to. As a result, the world was a smaller happier place.
However, Hotmail giveth and Hotmail taketh away. Two weeks ago, my blissful web existence was given quite a jolt when I tried to log in to my Hotmail only to be callously and digitally informed that I no longer could have access to my e-mail account with the excuse that it was perhaps hacked.
To further complicate matters, I was being asked a security question I have no remembrance of setting up, and as a secondary measure, I could contact them via a questionnaire in which I am to remember details of my account that I no longer can open. I filled this questionnaire out twice, only to have Hotmail continue to say they don’t believe that I am me.
Hotmail does not provide a phone number. They do not provide an e-mail address, nor a live internet chat system. So, what is a cartoonist to do? Well, here in my case I am letting the hundreds, perhaps even thousands of you to know of my struggle with this Microsoft product through my drawings and words. Treasured messages from family, important business e-mails, and not to mention my contact list are all locked behind whatever reason they have decided to bring my life to a screeching halt.
If one can’t depend on something as simple as an e-mail system, how can one ever be convinced to get a cell phone or to believe in the existence of Bill Gates? If the internet is no longer young and naive, then neither am I.
UPDATE: This issue did eventually get resolved. This post remains live, though, as a word of caution to you!